|
General Features |
Zoapiere CRM |
Siebel |
Saleforce.com |
MS CRM |
Product Classification |
Commercial |
Commercial |
Commercial |
Commercial |
Pricing |
free |
$$$ |
$$ |
$$$ |
Source Code Available |
yes |
！ |
！ |
！ |
Sales Force Automation |
|
|
|
|
Account/Contact Mgmt |
yes |
yes |
yes |
yes |
Leads/Opportunities |
yes |
yes |
yes |
yes |
Quotes/Sales Orders |
yes |
！ |
！ |
！ |
Invoices |
yes |
yes |
yes |
yes |
Activity/Task Management |
yes |
yes |
yes |
yes |
Customer Service and Support |
Customer Service |
|
|
|
|
Incident/Case Management |
yes |
yes |
yes |
yes |
Complex Contract Management |
yes |
！ |
！ |
limited |
Collaborative Service Support |
yes |
limited |
limited |
yes |
Advanced Bug Tracking |
yes |
！ |
！ |
！ |
FAQ |
yes |
！ |
！ |
！ |
Distribition and Inventory Management |
Inventory |
|
|
|
|
Vendor Management |
yes |
yes |
|
|
Purchase Order |
yes |
yes |
|
|
Cycle count |
yes |
yes |
|
|
Stock in |
yes |
yes |
|
|
Stock out |
yes |
yes |
|
|
Additional Features |
Additional Features |
|
|
|
|
OLAP Support |
yes |
|
|
|
Dashbroad |
yes |
yes |
yes |
|
On-the-fly Reporting |
yes |
yes |
yes |
yes |
Notification Service |
yes |
yes |
！ |
！ |
Real-time Alerts |
yes |
！ |
！ |
yes |
Mail Merge |
yes |
|
|
|
Notes/Attachments |
yes |
limited |
limited |
limited |
Media Attachments |
yes |
！ |
！ |
limited |
Document Mgmt |
yes |
！ |
！ |
！ |
Multi-Language |
yes |
yes |
yes |
yes |
Multi-Currency |
yes |
yes |
yes |
yes |
Multi-Location and Time Zone Support |
yes |
|
yes |
yes |
Import/Export |
yes |
yes |
yes |
yes |
Integration with MS Word, MS Outlook |
yes |
|
|
yes |
Integration with Thunderbird |
yes |
|
|
|
Integration with ANY E-Mail Client |
yes |
yes |
yes |
yes |
(POP3, POP3S, IMAP, or IMAPS) |
yes |
yes |
yes |
yes |
Security |
|
|
|
|
Basic Authentication |
yes |
yes |
yes |
yes |
Authorized User Access Control |
yes |
|
|
|
(roles, privileges, and so forth) |
|
yes |
yes |
yes |
Record-Level Security |
yes |
yes |
yes |
yes |
Audit Trail (system-wide) |
yes |
yes |
|
|
Field Level Security |
yes |
|
yes |
|
RSS Feeds |
yes |
|
yes |
|
Custom List Views |
yes |
|
|
yes |
Mass Mailing |
yes |
yes |
|
|
Customer Self Service |
yes |
|
yes |
|
Knowledge Base |
yes |
|
yes |
|
Organization-level Access Control |
yes |
|
|
|
